COGLIVING, LLC Privacy Policy

Our Privacy Policy was last updated on 24 May 2024.

This page is intended to inform you of our App and Website Privacy Policy.  

This privacy policy has been compiled to better serve those who are concerned with how their personal information is being used.  Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your personal information .

What personal information do we collect from the people that visit our website or use our app?

We collect information from users of our App and visitors to our web site to help you with your experience.  This may include the following information:

  • Personal information, including your name, e-mail address, password and your usage of the App.

  • The data that you provide during the usage of the App.

  • If you choose to log in using Facebook, Facebook profile information such as name, e-mail address and Facebook identification.

  • COGLIVING does not collect or process credit or debit card information.  This is done through the App stores.

When do we collect information?

We may collect information from you when you register on our site, place an order, subscribe to a newsletter, enter information on our site, or request services from our company.  We also collect information when you use the app.

How do we use your information?

We may use the information we collect from you when you register, make a purchase, respond to a survey or marketing communication, surf the website, request company services, use the app, or use certain other site features in the following ways:

  • To personalize your experience and to allow us to deliver the type of content and product offerings in which you are most interested.

  • To customize your App journey for you.

  • To improve our app and website in order to better serve you.

  • To allow us to better service you in responding to your customer service requests.

  • To quickly process your transactions.

  • To follow up with them after correspondence (live chat, email or phone inquiries).

  • To provide you with SMS service.

How do we protect your information?

We follow generally accepted practices for securing your information, both during transmission and storage.

  • All data is maintained in a secure database.   

  • We use encryption to transmit your information from your device to the secure database.

  • Our app and website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site or use of our app as safe as possible.

  • Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.

  • All transactions are processed through a gateway provider and are not stored or processed on our servers.

How do we use ‘cookies’?

Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process preferences for the services we offer. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

We use cookies to:

  • Understand and save users’ preferences for future visits.

  • Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future. We may also use trusted third-party services that track this information on our behalf.

  • You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since browsers are a little different, look at your browser’s Help Menu to learn the correct way to modify your cookies.

You can disable cookies in your browser.  If you turn cookies off, some features of our website will be disabled. Specifically, some of the features that make your site experience more efficient. Portions of the website may not function properly.

However, you will still be able to request services.

Third-party disclosure

We do not sell, trade, or otherwise transfer to outside parties your personal information.  

What third-party links do we use?

We do not include or offer third-party products or services on our website or in our app.

How do we handle credit and debit card transactions?

We do not process credit and debit card transactions.  They are processed through the Apple and Google app stores.

Do we use mobile analytics?  

We use mobile analytics software to allow us to better understand the functionality of our mobile software on your phone. This software may record information such as how often you engage with the Products, the events that occur within the Products, aggregated usage and performance data, and where the Applications were downloaded from. We may link the information we store within the analytics software to any personal information you submit within the mobile application.  This information is maintained in our secure database and is not shared. 

Do we share your information with your company?

If you have registered to use the App through a code provided by your company, the company will have access to your email address, and the date you registered to use the App, and the date on which you last used the App. The company will also have access to App usage information on an anonymized and aggregated basis with all other members of the company that are using the App. Your specific usage information will not be provided to your company.

Your company may also have access to your usage information on an individual basis if you have provided appropriate consent under applicable laws for such sharing. For example, many employers are offering incentive programs based on employee participation in health & wellness programs and desire to better understand how each of their individual employees is using the App.  Your individual information will not be shared with your employer under these terms of use.  It would only be shared if you sign a separate, specific agreement that allows your information to be shared. 

Can I delete my personal information?

To request the deletion of your personal data that we have on file please email us at support@cogliving.com. Upon request, COGLIVING will permanently and irrevocably anonymize your data such that it can never be reconstructed to identify you as an individual.

Google

Google’s advertising requirements can be summed up by Google’s Advertising Principles. They are put in place to provide a positive experience for Users: https://support.google.com/adwordspolicy/answer/1316548?hl=en.

We have not enabled Google AdSense on our site, but we may do so in the future.

Use of the APP by minors

This app is provided for use by persons 18 years of age and older and should not be used by minors.

California Online Privacy Protection Act

CalOPPA is the first state law in the nation to require commercial websites and online services to post a privacy policy. The law’s reach extends well beyond California to require any person or company in the United States (and conceivably the world) that operates websites collecting personal information from California consumers to post a conspicuous privacy policy on its website stating exactly the information being collected and those individuals or companies with whom it is being shared.

We meet the requirements of CalOPPA for users in California as identified in this policy.

Learn more at: http://consumercal.org/california-online-privacy-protection-act-caloppa/#sthash.0FdRbT51.dpuf

According to CalOPPA, we agree to the following:

  • Users can visit our site anonymously.

  • Once this privacy policy is created, we will add a link to it on our home page or as a minimum, on the first significant page after entering our website.

  • Our Privacy Policy link includes the word ‘Privacy’ and can easily be found on the bottom of each web page.

  • You will be notified of any Privacy Policy changes on our Privacy Policy Page.

  • You can change your personal information by revising your personal information when you register for, or request, our services.

How does our site handle Do Not Track signals?

We honor Do Not Track signals and Do Not Track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.

Does our site allow third-party behavioral tracking?

We do not allow third-party behavioral tracking

Contact us with questions or comments

If you have questions or comments on this policy, please contact us at support@cogliving.com.